COMPANY POLICIES AS OF APRIL 2015
Like all retailers, it is our hope that you will be 100% satisfied with your purchase. As you know, our styles are custom- created just for you. Therefore, you and your health care professional are responsible for determining your correct shoe size and the style that best addresses any medical condition you might have. Therefore, we suggest that you follow our suggested guidelines:
Before you place an order, consult with your podiatrist, pedorthist or an orthopedic specialist.
Know the true size of your feet. Drew Shoes run true to size. Therefore, we strongly recommend that you have your feet measured on a Brannock Device. A Brannock Device will provide you with an accurate assessment of the length and width of your feet. Podiatrists recommend that you have your feet measured in the afternoon.
All of our styles classify as excellent orthopedic walking shoes. However, should you have a specific medical situation that will impact the style of shoe you wear, again, we recommend that you consult with a medical professional.
In order to fulfill your individual needs such as size, width and orthotic depth requirements, we order your shoes individually. Should you have any questions or concerns regarding your order please include that information in the comment area.
We anticipate that your order will arrive to you within six (6) to ten (10) weeks from date of purchase. However, whenever possible we will ship earlier…possibly much earlier.
We hope that you will be thrilled with your purchase.
IMPORTANT CUSTOMER RETURN POLICY
THERE ARE NO RETURNS OR REFUNDS AFTER THE ARTWORK IS COMPLETE!
* We guarantee our artistry for six (6) months from time of delivery.
JOIN THE “COLLECTOR’S CLUB”
Everyone loves to collect something and we hope that you will enjoy collecting our footwear. We encourage you to join our “COLLECTOR’S CLUB.” Simply send us a photo of yourself, wearing our shoes. These photos will appear on our social media pages such as FACE BOOK, PINTEREST, and INSTAGRAM.
Please include your first name, last name initial, your city, and where you were when the photo was taken. Here is an example:
New York City
Collector’s Club members will be included in our once a year raffle for a free pair of shoes, receive free shipping on your next order, and a 10% discount. Members will also receive special notices regarding new styles, special promotions and sales.
Shipping is free within the contiguous United States
If you live in Alaska, Hawaii or anywhere outside the US, you will be required to
provide us with a Fed Ex, UPS or your preferred shipper’s account number.
WALK ANOTHER WAY
314 SOUTH 57TH AVENUE
HOLLYWOOD, FLORIDA 33023
Should you have any questions or concerns please feel free to contact our Manager of Client Services: Tami Garcia at (646) 286 9323 or by email Clientservices@walkanotherway.com
These store policies will be included with your purchase.